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At SportsJump.in, we want you to be fully satisfied with your purchase. This Exchange & Returns Policy explains how you can return, exchange, or request a refund on products that you purchase from our website.

 

Order Cancellation

• You may cancel your order at any time before it is dispatched from our warehouse.
   

• If the order has already been shipped, cancellation may not be possible, but you can follow the returns process once the item is delivered.
   

• Orders cancelled before dispatch will be refunded in full to the original payment method.
   

 

Returns & Refunds

1. Eligibility for Returns

You may return products only if:

• The item delivered to you is defective, damaged, incorrect, or not as described on the website.
   

• The return request is made within the return window specified on the product page at the time of purchase.
   

Returns for preference reasons (e.g., “I don’t want the item” or “I changed my mind”) are accepted only if the product category is eligible. The return eligibility and period are shown on the product page and during checkout.

 

2. Return Timeframe

• Most products can be returned within 7 to 10 days from the date of delivery.
   

• Some product categories may have specific return periods. Always check the specified return period on the product page before placing your order.

 

3. Return Condition Requirements

To be accepted for return, the product must:

• Be unused and in original condition
   

• Have all original packaging, tags, manuals, and accessories
   

• Be securely packed in its original box or packaging
   

Products that do not meet these conditions may not be accepted for return.

 

4. How to Raise a Return Request

To return an item:

• Log in to your SportsJump.in account
   

• Go to “My Orders” and select the order you want to return
   

• Choose “Return / Exchange” and select the reason for return
   

• Follow the on-screen steps to complete your request
   

Once your return request is submitted, we will review it and inform you of the next steps.

 

5. Return Pickup or Drop-off

For approved returns:

• We may arrange reverse pickup from your address
   

• In some cases, you may be instructed to drop the item at a nearby courier location
   

• Return pickup or drop-off options may vary based on location and product category
   

 

6. Refund Process

If your return is approved:

• The refund will be processed after we receive and inspect the returned item
   

• Refunds are issued to the original payment method
   

• The refund timeline may vary based on the payment provider and bank processing times
   

You will be notified once the refund is initiated.

 

Exchange Policy

You may request an exchange for eligible products if:

• The delivered product is defective, damaged, or incorrect
   

• The same product is available in the correct variant (size, colour, etc.)
   

To request an exchange:

• Raise an exchange request from the “My Orders” section
   

• Select the correct variant you want to receive
   

• Follow the on-screen steps to complete the request
   

Exchange requests are subject to product availability.

 

Non-Returnable / Non-Exchangeable Items

Certain items may not be eligible for returns or exchanges due to hygiene, safety, or other restrictions. These will be clearly mentioned on the product page.

 

Replacement for Defective Products

If your product is defective or damaged:

• You may request a replacement
   

• We will verify the issue and arrange a replacement if approved
   

• Replacement delivery timelines may vary based on stock and logistics
   

Return Denial

Returns or exchanges may be declined if:

• Product condition does not meet the return requirements
   

• The return window has expired
   

• The item has been used beyond reasonable inspection
   

In case of denial, the product may be returned back to you.

 

Contact Support

If you have questions or need help with returns, exchanges, or refunds, please reach out to our customer support team via the Contact Us page on SportsJump.in.